SCAM LIBRARY · IMPERSONATION
The 'suspicious Amazon order' call
A scammer calls pretending to be from a shopping website, claiming there's a problem with your account or a suspicious order, and pushes you to act fast—but it's a trick to get your information or money.
Documented by the FTC & FBI IC3 · reviewed 2026-07-07
How it works
You receive an unexpected call from someone claiming to represent a major online retailer. They say your account has been compromised, an unusual order was placed, or your payment method is at risk. They create urgency and ask you to verify personal details, click a link, or authorize a payment to 'fix' the problem—all while keeping you on the line so you feel pressured to comply.
What it can look like
You get a call from someone saying, 'We detected a suspicious $500 order on your account. We need to confirm your information right now to reverse it.' They sound official and may even reference a real recent purchase you made, making the story feel credible. When you hesitate, they press you to act immediately or risk being charged.
Red flags
- An unsolicited call claiming urgent account or order problems
- Caller asks you to verify password, full card number, or other sensitive details over the phone
- Pressure to act immediately ('within the next few minutes') or link will expire
- Caller insists you stay on the line while you 'confirm' information or log in
- You don't recognize the phone number, and the caller won't give you a direct callback line you can verify independently
What to do
- Hang up immediately and do not provide any information. Contact the retailer directly using the phone number on your official account or their verified website.
- Log into your real account independently (not through any link the caller provided) to check if there actually is a suspicious order or issue.
- Report the call to the Federal Trade Commission at reportfraud.ftc.gov.